LAB AFFILIATIONS – Serena Hillman

(2016 – Present) SMART Technologies

I currently work at SMART Technologies as a Principal User Researcher in Seattle, Washington. At SMART I inform strategy and design through empirical lean research on all of SMART’s software and hardware. I specifically investigate user behavior, motivations, and experiences throughout the entire design process (concept, prototype, alpha, beta, release). My approach primarily utilizes mixed-methods.

(2015 – 2016) EA’s UXR

I worked as a Games User Researcher at Electronic Art’s User Research Lab in Burnaby, British Columbia, Canada.

At EA I was the primary user researcher for an AAA Video Game Franchise. My main responsibilities included both long-term planning and scheduling, as well as the daily activities of running studies– study design, collecting data, analyzing data, and delivery of actionable findings. The delivery of findings to key stakeholders ranged from game mode producers to VP level.

ea-burnaby

(2009 – 2014) Connections Lab, SFU’s cLab

I’m an alumna of the Connections Lab (cLab), a research group led by Dr. Carman Neustaedter at Simon Fraser University’s School of Interactive Arts + Technology (SIAT). The group specializes in the areas of Design, Human-Computer Interaction, Computer Supported Collaboration, Domestic Computing, and Ubiquitous Computing. We study the design and use of technologies aimed at supporting the everyday activities of people. Many of the research projects focus on connecting people through space and time with technology. This includes connecting family members and friends, providing support for workplace collaboration, and bringing people together through games.