Key Publications
2024
Beyond Theory: A UX Outcomes Casebook for HCI Education
Serena Hillman, Carolyn Pang, Samira Jain, Carman Neustaedter, Jofish Kaye, Ali Rizvi, David McDonald, Qunfang Wu, Craig MacDonald
Extended Proceedings Conference on Human Factors in Computing Systems (CHI2024). ACM Press. | May 2024
PDF
Microsoft Blog: Research Focus: Week of February 19, 2024
Featuring: ESUS: Aligning and Simplifying SUS for Enterprise Applications
Link
ESUS: Aligning and Simplifying SUS for Enterprise Applications
Stephen Schneider, Serena Hillman, Paula Bach, Guoping Ma
Journal of User Experience | February 2024, Vol 19(2): pp. 60-74
PDF
2023
Understanding the user: How the Enterprise System Usability Scale aligns with user reality
Stephen Schneider and Serena Hillman
Microsoft Research Blog. 10/18/2023.
Link
A Call to Revisit Classic Measurements for UX Evaluation
Stephen Schneider, and Serena Hillman
CSCW ’23: 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, October 14, 2023, NY. ACM, New York, NY, USA, 5 pages
[PDF]
Understanding & Evaluating UX Outcomes at Scale
Serena Hillman, Samira Jain, Craig M. MacDonald, Elizabeth F. Churchill, Carolyn Pang, Jofish Kaye, Erick Oduor.
CSCW ’23: 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, October 14-18, 2023, NY. ACM, New York, NY, USA, 10 pages
[Link]
2022
The BLUE Framework: Designing User-Centered In-Product Feedback for Large-Scale Applications
Hillman, S., Jain, S., Jienjitlert, V., and Bach, P.,
CHI2022, ACM Press, 8 pgs.
[PDF] [Video]
Leveraging Business Intelligence Tools for UX Research
Hillman, S.,
UXR Microsoft Medium. 1/7/2022.
[Link]
2021
Into the BLUE (framework)
Hillman, S., Jain, S., Jienjitlert, V., and Bach, P.,
UXR Microsoft Medium. 11/9/2021. [Link]