Key Publications
2022
The BLUE Framework: Designing User-Centered In-Product Feedback for Large-Scale Applications
Hillman, S., Jain, S., Jienjitlert, V., and Bach, P.,
CHI2022, ACM Press, 8 pgs.
[PDF] [Video]
Leveraging Business Intelligence Tools for UX Research
Hillman, S.,
UXR Microsoft Medium. 1/7/2022.
[Link]
2021
Into the BLUE (framework)
Hillman, S., Jain, S., Jienjitlert, V., and Bach, P.,
UXR Microsoft Medium. 11/9/2021. [Link]