By Year | By Type
Book Chapters
[b.1] Chapter 2: Interviewing Over Video Chat, Studying and Designing Technology for Domestic Life: Lessons from Home
Hillman, S., Forghani, A., Pang, C., Neustaedter, C., and Judge, T.
Morgan Kaufmann, Burlington, Massachusetts, USA, 2014, Print.
PDF
Journal Articles
[j.2] ESUS: Aligning and Simplifying SUS for Enterprise Applications
Stephen Schneider, Serena Hillman, Paula Bach, Guoping Ma
Journal of User Experience | February 2024, Vol 19(2): pp. 60-74
PDF
[j.2] Trust and mobile commerce in North America
Hillman, S., and Neustaedter, C.
Computers in Human Behavior, Volume 70, May 2017, Pages 10–21
PDF
[j.1] Sharing Domestic Life through Long-Term Video Connections
Neustaedter, C., Pang, C., Forghani, A., Oduor, E., Hillman, S., Judge, T. K., Massimi, M. & Greenberg, S.
IN Transactions on Computer-Human Interaction, X.31.
PDF
Dissertation
[d.1] Social Issues, Behaviours and Routines of Ubi-Commerce Users in North America
Hillman, S.,
PhD Dissertation, Simon Fraser University (2014).
PDF
Full Conference Papers
[c.7] User Challenges and Successes with Mobile Payment Services in North America
Hillman, S., Neustaedter, C., Pang, C., and Oduor E.
Proceedings of the International Conference on Human-Computer Interaction with Mobile Devices & Services (MobileHCI 2014), ACM Press, 10 pgs.
Acceptance rate ~21%.
PDF
[c.6] ‘alksjdf;lksfd’: Tumblr and the Fandom User Experience
Hillman, S., Procyk, J., and Neustaedter, C.
Proceedings of the Conference on Designing Interactive Systems (DIS 2014), ACM Press, 10 pgs.
Acceptance rate ~26%.
PDF
[c.5] How Technology Supports Family Communication in Rural, Suburban, and Urban Kenya
Oduor, E., Neustaedter, C., Judge., T., Hennessy, K., Pang, C., and Hillman, S.
Proceedings of the ACM Conference on Computer-Human Interaction (CHI 2014), 10 pgs.
Acceptance rate ~23%.
PDF
[c.4] “Shared Joy is Double Joy”: The Social Practices of User Networks Within Group Shopping Sites
Hillman, S., Neustaedter, C., Pang, C., and Oduor E.
Proceedings of the ACM Conference on Computer-Human Interaction (CHI 2013), 10 pgs.
Acceptance rate ~20%.
PDF
[c.3] Technology Preferences and Routines for Sharing Health Information during the Treatment of a Chronic Illness
Pang, C., Neustaedter, C., Oduor E., and Hillman, S.
Proceedings of the ACM Conference on Computer-Human Interaction (CHI 2013), 10 pgs.
Acceptance rate ~20%.
PDF
[c.2] How and Why Teenagers Use Video Chat
Buhler, T., Neustaedter, C., and Hillman, S. (2013)
Proceedings of the Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2013), ACM Press, 10 pgs.
Acceptance rate ~23%.
PDF
[c.1] Soft Trust and mCommerce Shopping Behaviours
Hillman, S., Neustaedter, C., Bowes, J., and Antle, A.
Proceedings of the International Conference on Human-Computer Interaction with Mobile Devices & Services (MobileHCI 2012), ACM Press, 10 pgs.
Acceptance rate ~25%.
PDF
Case Studies
[cs.1] The BLUE Framework: Designing User-Centered In-Product Feedback for Large-Scale Applications
Hillman, S., Jain, S., Jienjitlert, V., Bach, P.,
CHI2022, ACM Press, 8 pgs.
PDF | Video
Workshops & SIGs
[ws.4] Beyond Theory: A UX Outcomes Casebook for HCI Education
Serena Hillman, Carolyn Pang, Samira Jain, Carman Neustaedter, Jofish Kaye, Ali Rizvi, David McDonald, Qunfang Wu, Craig MacDonald
Extended Proceedings Conference on Human Factors in Computing Systems (CHI2024). ACM Press. | May 2024
PDF
[ws.3] A Call to Revisit Classic Measurements for UX Evaluation
Stephen Schneider, Serena Hillman
CSCW ’23: 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, October 14, 2023, NY. ACM, New York, NY, USA, 5 pages
[PDF]
[ws.2] Understanding & Evaluating UX Outcomes at Scale
Serena Hillman, Samira Jain, Craig M. MacDonald, Elizabeth F. Churchill, Carolyn Pang, Jofish Kaye, Erick Oduor.
CSCW ’23: 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, October 14, 2023, NY. ACM, New York, NY, USA, 10 pages
[Link]
[ws.1] No Such Thing as Normal: Exploration and Opportunities for Neurodiversity in Research
Erika P. Same, Serena Hillman
CHI ’22: NY. ACM, New York, NY, USA, 3 pages
[Link]
Short Conference Papers
[ep. 20] Designing Mobile Presentation Apps for North American K-12 Teachers
Hillman, S., Zamani, M., Pang, C., and Hillman, A.
Extended Proceedings of ACM DIS Conference (2019), 5pgs.
PDF | Poster
[ep. 19] “I have a life”: Teacher Communication & Management Outside the Classroom
Hillman, S., Hillman, A., Neustaedter, C., and Pang, C.,
Extended Proceedings of ACM CHI Conference (2019), 6pgs.
PDF | Poster
[ep.18] Exploring Mixed-Reality TUI Manipulatives for K-5 Classrooms
Hillman, S., Duprat, M., Cargile, A., and Hillman, A.
Extended Proceedings of ACM CHI Conference (2018), 6pgs.
PDF | Poster
[ep.17] Diary Methods in Games User Research for Inexpensive Data Capture
Hillman, S., Stach, T., Procyk, J., and Zammitto, V.
Workshop on Lightweight Games User Research for Indies and Non-Profit Organizations held at the ACM CHI Conference (2016), 4 pgs.
PDF
[ep.16] Diary Methods in AAA Games User Research
Hillman, S., Stach, T., Procyk, J., and Zammitto, V.
Proceedings of the ACM CHI Conference (2016), ACM Press, 6 pgs.
PDF
[ep.15] The Gauntlet: The Design of a Community Challenge Platform
Hawkins, D., Ishak, C., Li, M., Procyk, J., Neustaedter, C. & Hillman, S.
Proceedings of the Conference on Computer-Human Interaction New York, NY, USA, ACM.
PDF | Poster
[ep.14] tApp: A Tumblr Analytics System
Hillman, S., Procyk, J. & Neustaedter, C.
Extended Proceedings of the Conference on Computer Supported Cooperative Work New York, NY, USA, ACM.
Acceptance rate 50%.
PDF | Poster
[ep.13] “It’s More the Real Me”: The Appropriations of Tumblr by Fandoms
Hillman, S., Procyk, J., and Neustaedter, C.
Proceedings of the Grace Hopper Celebration (2014), 2 pgs.
Acceptance rate ~22%.
PDF
[ep.12] The Reasons Behind Kenyan Family Communication Patterns
Oduor, E., Neustaedter, C., Judge, T.K., Hennessy, K., Hillman, S., and Pang, C.
GRAND Conference Research Note (2014), 4 pgs.
PDF
[ep.11] The Gauntlet: Supporting User-Created Community Challenges
Hawkins, D., MaoYang, L., Procyk, J., Neustaedter, C. and Hillman, S.
GRAND Conference Research Note (2014), 4 pgs.
PDF
[ep.10] Mobile Payment Systems in North America: User Challenges & Successes,
Hillman, S., Neustaedter, C., Oduor, E., and Pang, C.
Proceedings of the ACM CHI Conference (2014), ACM Press, 6 pgs.
PDF | Poster
[ep.9] The Informatics Needs of Amateur Endurance Athletic Coaches
Wakefield, B., Neustaedter, C., and Hillman, S.
Proceedings of the ACM CHI Conference (2014), ACM Press, 6 pgs.
PDF | Poster
[ep.8] Towards Ubiquitous Commerce: New Commerce, Behaviours & Routines
Hillman, S., and Neustaedter, C.
Workshop on Financial Interactions, Digital Cash, Capital Exchange and Mobile Money (#CHIMoney), held at the ACM CHI Conference (2014), 4 pgs.
PDF
[ep.7] Tumblr Fandoms, Community & Culture
Hillman, S., Procyk, J., and Neustaedter, C.
Proceedings of the Conference on Computer Supported Cooperative Work and Social Computing (CSCW 2014), 4 pgs.
PDF | Video
[ep.6] Connecting Grandchildren with Grandparents Suffering From Chronic Pain
Forghani, A., Hillman, S., Neustaedter, C., Gromala, D., and Shaw, C. (2013)
GRAND NCE Conference (2013), Poster.
PDF
[ep.5] Designing Video Communications for Families with Young Children
Forghani, A., Oduor, E., Hillman, S., and Neustaedter, C.
GRAND NCE Conference (2013), Poster.
PDF
[ep.4] Family Communication in Rural and Slum Regions of Kenya
Oduor, E., Neustaedter, C., Hillman, S., and Pang, C.
Extended Proceedings of the ACM Conference on Computer-Human Interaction (CHI 2013), 6 pgs.
Acceptance rate ~45%.
PDF | Poster
[ep.3] In mCommerce We Trust: The Social and Trust Behaviors of mCommerce Shoppers
Hillman, S., and Neustaedter, C.
Proceedings of the Workshop on Mobility and Web Behavior at Mobile HCI (MobileHCI 2012), 6 pgs.
PDF
[ep.2] The Routines and Social Behaviours of Frequent mCommerce Shoppers
Hillman, S., Neustaedter, C., and Bowes, J.
Extended Proceedings of the ACM Conference on Computer-Human Interaction (CHI 2012), 6 pgs.
PDF | Poster
[ep.1] Connecting Families through Technology, CHI 2012 Workshop on Technologies for Families
Neustaedter, C., Judge, T., Hillman, S., Oduor, E., and Pang, C.
Extended Proceedings of the ACM Conference on Computer-Human Interaction (CHI 2012), 6 pgs.
PDF
Magazine + Blog Articles
[m.4] Understanding the user: How the Enterprise System Usability Scale aligns with user reality
Schneider, S. and Hillman, S.
Microsoft Research Blog. 10/18/2023.
Link
[m.3] Leveraging Business Intelligence Tools for UX Research
Hillman, S.,
UXR Microsoft Medium. 1/7/2022.
Link
[m.2] Into the BLUE (framework)
Hillman, S., Jain, S., Jienjitlert, V., Bach, P.
UXR Microsoft Medium. 11/9/2021.
Link
[m.1] Trust in Mobile Shopping: An Empirical Study
Hillman, S., and Neustaedter, C.
User Experience Magazine, Vol. 11(4) (2012), Article.
Link
Lab Technical Reports
[tr.3] Reviewing Norman and Wright/McCarthy Concepts for a New Online Generation
Hillman, S.
Technical Report 2009-0430-02, Connections Lab, Simon Fraser University, Surrey, BC, Canada, 6 pgs.
PDF
[tr.2] Online Usability Testing with Different Generations: Digital Natives and Digital Immigrants in the Online Usability Space
Hillman, S.
Technical Report 2009-0430-01, Connections Lab, Simon Fraser University, Surrey, BC, Canada, 5 pgs.
PDF
[tr.1] Scrubbing Dirty Event Data with an Artificial Neural Net
Hillman, S.
Technical Report 2009-1215-01, Connections Lab, Simon Fraser University, Surrey, BC, Canada, 5 pgs.
PDF