By Year | By Type
2024
[p.46] Beyond Theory: A UX Outcomes Casebook for HCI Education
Serena Hillman, Carolyn Pang, Samira Jain, Carman Neustaedter, Jofish Kaye, Ali Rizvi, David McDonald, Qunfang Wu, Craig MacDonald
Extended Proceedings Conference on Human Factors in Computing Systems (CHI2024). ACM Press. | May 2024
PDF
[p.45] Microsoft Blog: Research Focus: Week of February 19, 2024
Featuring: ESUS: Aligning and Simplifying SUS for Enterprise Applications
Link
[p.44] ESUS: Aligning and Simplifying SUS for Enterprise Applications
Stephen Schneider, Serena Hillman, Paula Bach, Guoping Ma
Journal of User Experience | February 2024, Vol 19(2): pp. 60-74
PDF
2023
[p.43] Understanding the user: How the Enterprise System Usability Scale aligns with user reality
Stephen Schneider and Serena Hillman
Microsoft Research Blog. 10/18/2023.
Link
[p.42] A Call to Revisit Classic Measurements for UX Evaluation
Stephen Schneider and Serena Hillman
CSCW ’23: 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, October 14, 2023, NY. ACM, New York, NY, USA, 5 pages
[PDF]
[p.41] Understanding & Evaluating UX Outcomes at Scale
Serena Hillman, Samira Jain, Craig M. MacDonald, Elizabeth F. Churchill, Carolyn Pang, Jofish Kaye, Erick Oduor.
CSCW ’23: 26th ACM Conference on Computer-Supported Cooperative Work and Social Computing, October 14-18, 2023, NY. ACM, New York, NY, USA, 10 pages
[Link]
2022
[p40] No Such Thing as Normal: Exploration and Opportunities for Neurodiversity in Research
Sam, E., and Hillman, S., Proceedings of the Workshop on Dreaming Disability Justice in HCI at CHI, 3 pgs.
[PDF]
[p39] The BLUE Framework: Designing User-Centered In-Product Feedback for Large-Scale Applications
Hillman, S., Jain, S., Jienjitlert, V., and Bach, P.,
CHI2022, ACM Press, 8 pgs.
[PDF] [Video]
[p38] Leveraging Business Intelligence Tools for UX Research
Hillman, S.,
UXR Microsoft Medium. 1/7/2022.
[Link]
2021
[p.36] Into the BLUE (framework)
Hillman, S., Jain, S., Jienjitlert, V., and Bach, P.,
UXR Microsoft Medium. 11/9/2021.
[Link]
2019
[p35] Designing Mobile Presentation Apps for North American K-12 Teachers
Hillman, S., Zamani, M., Pang, C., and Hillman, A.
Extended Proceedings of ACM DIS Conference (2019), 5pgs.
PDF | Poster
[p34] “I have a life”: Teacher Communication & Management Outside the Classroom
Hillman, S., Hillman, A., Neustaedter, C., and Pang, C.,
Extended Proceedings of ACM CHI Conference (2019), 6pgs.
[PDF]
2018
[p33] Exploring Mixed-Reality TUI Manipulatives for K-5 Classrooms
Hillman, S., Duprat, M., Cargile, A., and Hillman, A.
Extended Proceedings of ACM CHI Conference (2018), 6pgs.
[PDF]
2017
[p32] Trust and mobile commerce in North America
Hillman, S., and Neustaedter, C.
Computers in Human Behavior, Volume 70, May 2017, Pages 10–21
[PDF]
2016
[p31] Diary Methods in Games User Research for Inexpensive Data Capture
Hillman, S., Stach, T., Procyk, J., and Zammitto, V.
Workshop on Lightweight Games User Research for Indies and Non-Profit Organizations held at the ACM CHI Conference (2014), 4 pgs.
[PDF]
[p30] Diary Methods in AAA Games User Research
Hillman, S., Stach, T., Procyk, J., and Zammitto, V.
Conference on Human Factors in Computing Systems, ACM Press, 6 pgs.
[PDF]
2015
[p29] The Gauntlet: The Design of a Community Challenge Platform
Hawkins, D., Ishak, C., Li, M., Procyk, J., Neustaedter, C. & Hillman, S.
Proceedings of the Conference on Computer-Human Interaction New York, NY, USA, ACM.
PDF | Poster
[p28] tApp: A Tumblr Analytics System
Hillman, S., Procyk, J. & Neustaedter, C.
Extended Proceedings of the Conference on Computer Supported Cooperative Work, New York, NY, USA, ACM.
PDF | Poster
[p27] Sharing Domestic Life through Long-Term Video Connections
Neustaedter, C., Pang, C., Forghani, A., Oduor, E., Hillman, S., Judge, T. K., Massimi, M. & Greenberg, S.
IN Transactions on Computer-Human Interaction, X.31.
[PDF]
2014
[p26] Chapter 2: “Interviewing Over Video Chat”, Studying and Designing Technology for Domestic Life: Lessons from Home
Hillman, S., Forghani, A., Pang, C., Neustaedter, C., and Judge, T.
Morgan Kaufmann, Burlington, Massachusetts, USA, 2014, Print.
[PDF]
[p25] User Challenges and Successes with Mobile Payment Services in North America
Hillman, S., Neustaedter, C., Oduor, E., and Pang, C.
Proceedings of the International Conference on Human-Computer Interaction with Mobile Devices & Services (MobileHCI 2014), 10 pgs.
PDF
[p24] “It’s More the Real Me”: The Appropriations of Tumblr by Fandoms
Hillman, S., Procyk, J., and Neustaedter, C.
Proceedings of the Grace Hopper Celebration, 2 pgs.
PDF
[p23] Social Issues, Behaviours and Routines of Ubi-Commerce Users in North America
Hillman, S.
PhD Dissertation, Simon Fraser University.
PDF
[p22]alksjdf;lksfd: Tumblr and the Fandom User Experience
Hillman, S., Procyk, J., and Neustaedter, C. (2014)
Proceedings of the Conference on Designing Interactive Systems, ACM Press, 10 pgs.
PDF
[p21] The Reasons Behind Kenyan Family Communication Patterns
Oduor, E., Neustaedter, C., Judge, T.K., Hennessy, K., Hillman, S., and Pang, C.
GRAND Conference Research Note (2014), 4 pgs.
PDF
[p20] The Gauntlet: Supporting User-Created Community Challenges
Hawkins, D., MaoYang, L., Procyk, J., Neustaedter, C. and Hillman, S.
GRAND Conference Research Note (2014), 4 pgs.
PDF
[p19] Mobile Payment Systems in North America: User Challenges & Successes
Hillman, S. Neustaedter, C., Oduor, E., and Pang, C.
Proceedings of the ACM CHI Conference (2014), ACM Press, 6 Pgs
PDF | Poster
[p18] The Informatics Needs of Amateur Endurance Athletic Coaches
Wakefield, B., Neustaedter, C., and Hillman, S.
Proceedings of the ACM CHI Conference (2014), ACM Press, 6 Pgs
PDF | Poster
[p17] Towards Ubiquitous Commerce: New Commerce, Behaviours & Routines
Hillman, S. and Neustaedter, C.
Workshop on Financial Interactions, Digital Cash, Capital Exchange and Mobile Money (#CHIMoney), held at the ACM CHI Conference (2014), 4 pgs.
PDF
[p16] How Technology Supports Family Communication in Rural, Suburban, and Urban Kenya
Oduor, E., Neustaedter, C., Judge, T.K., Hennessy, K., Hillman, S., and Pang, C.
Proceedings of the Conference on Computer-Human Interaction (CHI), ACM Press, 10 pgs.
PDF
[p15] Tumblr Fandoms, Community & Culture
Hillman, S., Procyk, J., and Neustaedter, C.
Video Proceedings of the CSCW Conference on Computer Supported Cooperative Work and Social Computing (CSCW), ACM Press, 4 pgs. + video
PDF | Video
2013
[p14] Connecting Grandchildren with Grandparents Suffering From Chronic Pain
Forghani, A., Hillman, S., Neustaedter, C., Gromala, D., and Shaw, C.
GRAND NCE Conference, Poster.
PDF
[p13] Designing Video Communications for Families with Young Children
Forghani, A., Oduor, E., Hillman, S., and Neustaedter, C.
GRAND NCE Conference, Poster.
PDF
[p12] “Shared Joy is Double Joy”: The Social Practices of User Networks Within Group Shopping Sites
Hillman, S., Neustaedter, C., Pang, C., and Oduor, E.
Conference on Human Factors in Computing Systems, ACM Press, 10 pgs.
PDF
[p11] Technology Preferences and Routines for Sharing Health Information during the Treatment of a Chronic Illness
Pang, C., Neustaedter, C., Oduor, E., and Hillman, S.
Conference on Human Factors in Computing Systems, ACM Press, 10 pgs.
PDF
[p10] Family Communication in Rural and Slum Regions of Kenya
Oduor, E., Neustaedter, C., Hillman, S., and Pang, C.
Extended Proceedings of the ACM Conference on Computer-Human Interaction (CHI), 6 pgs.
PDF | Poster
[p9] How and Why Teenagers Use Video Chat
Buhler, T., Neustaedter, C., and Hillman, S.
Proceedings of the Conference on Computer Supported Cooperative Work and Social Computing, ACM Press, 10 pgs.
PDF
2012
[p8] Trust in Mobile Shopping: An Empirical Study
Hillman, S., and Neustaedter, C.
User Experience Magazine, Vol. 11(4).
Link
[p7] In mCommerce We Trust: The Social and Trust Behaviours of mCommerce Shoppers
Hillman, S. and Neustaedter, C.
Proceedings of the Workshop on Mobility and Web Behavior at Mobile HCI, 4 pgs.
PDF
[p6] Soft Trust and mCommerce Shopping Behaviors
Hillman, S., Neustaedter, C., Bowes, J., and Antle, A.
Proceedings of the International Conference on Human-Computer Interaction with Mobile Devices & Services (MobileHCI 2012), 10 pgs.
PDF
[p5] The Routines and Social Behaviours of Frequent mCommerce Shoppers
Hillman, S., Neustaedter, C., and Bowes, J.
Extended Proceedings of the Conference on Computer-Human Interaction (CHI 2012), Works-In-Progress, 6 pgs.
PDF | Poster
[p4] Connecting Families through Technology
Neustaedter, C., Judge, T., Hillman, S., Oduor, E., and Pang, C.
CHI 2012 Workshop on Technologies for Families, held at the Conference on Computer-Human Interaction (CHI 2012), 4 pgs.
PDF
2010
[p3] Reviewing Norman and Wright/McCarthy Concepts for a New Online Generation
Hillman, S.
Technical Report 2009-0430-02, Connections Lab, Simon Fraser University, Surrey, BC, Canada, November.
PDF
[p2] Online Usability Testing with Different Generations: Digital Natives and Digital Immigrants in the Online Usability Space
Hillman, S.
Technical Report 2009-0430-01, Connections Lab, Simon Fraser University, Surrey, BC, Canada, November.
PDF
2009
[p1] Scrubbing Dirty Event Data with an Artificial Neural Net
Hillman, S.
Technical Report 2009-1215-01, Connections Lab, Simon Fraser University, Surrey, BC, Canada, November.
PDF