Over the last several years eCommerce has been rapidly transforming in response to the adoption of mobile and social technologies. Specifically, I draw attention to the expanding authority of social networking sites and mobile phone market penetration as prime triggers to this development. This new form of commerce leverages the mass adoption of mobility for real-time access to information, resources and tools that before was only available in a stationary environment. New commerce such as social commerce (sCommerce), mobile commerce (mCommerce), and mobile payment services (MPS), have begun to impact not only developed nations economies (ex. Canada, United States, Europe), but also developing nation’s economies around the world (eg. Kenya, India).
Some new forms of commerce are on the verge of becoming key dominating players within the eCommerce sphere – and some already are. Yet, we still know little about their users and how/if their needs are being supported. This dissertation presents three studies, which explore new commerce users in an effort to identify their social behaviours, activities and routines. Informed from these social issues, the overarching goal is to create design suggestions through empirically supported guidelines and to understand if these new commerce systems have advantages over the more traditional ones.
Trust and mobile commerce in North America
Hillman, S., and Neustaedter, C. (2017)
Computers in Human Behavior, Volume 70, May 2017, Pages 10–21
Hillman, S. (2014)
Social Issues, Behaviours and Routines of Ubi-Commerce Users in North America
PhD Dissertation, Simon Fraser University.
Hillman, S. and Neustaedter, C. (2014)
Towards Ubiquitous Commerce: New Commerce, Behaviours & Routines
Workshop on Financial Interactions, Digital Cash, Capital Exchange and Mobile Money (#CHIMoney), held at the ACM CHI Conference (2014), 4 pgs.
Hillman, S., Neustaedter, C., Oduor, E., and Pang, C. (2014)
User Challenges and Successes with Mobile Payment Services in North America
Proceedings of the International Conference on Human-Computer Interaction with Mobile Devices & Services (MobileHCI 2014), 10 pages.
Hillman, S. Neustaedter, C., Oduor, E., and Pang, C. (2014)
Mobile Payment Systems in North America: User Challenges & Successes
Proceedings of the ACM CHI Conference (2014), ACM Press, 6 Pgs
Hillman, S., Neustaedter, C., Pang, C., and Oduor, E. (2013)
“Shared Joy is Double Joy”: The Social Practices of User Networks Within Group Shopping Sites
Conference on Human Factors in Computing Systems, ACM Press, 10 pgs.
Hillman, S., and Neustaedter, C. (2012)
Trust in Mobile Shopping: An Empirical Study
User Experience Magazine, Vol. 11(4).
Hillman, S., Neustaedter, C., Bowes, J., and Antle, A. (2012)
Soft Trust and mCommerce Shopping Behaviors
Proceedings of the International Conference on Human-Computer Interaction with Mobile Devices & Services MobileHCI, ACM Press, 10 pgs.
Hillman, S. and Neustaedter, C. (2012)
In mCommerce We Trust: The Social and Trust Behaviours of mCommerce Shoppers
Proceedings of the Workshop on Mobility and Web Behavior at Mobile HCI, 6 pgs.
Hillman, S., Neustaedter, C., and Bowes, J. (2012)
The Routines and Social Behaviours of Frequent mCommerce Shoppers
Extended Proceedings of the Conference on Computer-Human Interaction (CHI 2012), Works-In-Progress, 6 pgs.